We ensure that every single one of our customers receive a great service. Please take a look at our genuine reviews received from customers from emails directed to us which were not in anyway prompted. We also receive many telephone calls and even written letters of thanks!
If you would like to write an independent review please click here: Leave Review
Just wanted to say that I have just received my 3 personalised stockings and am absolutely delighted with them. My daughters (aged 27, 25 and 22) will be chuffed to bits too.
December 11th 2012
I'm more than satisfied thank you. The telephone conversation I had with the company before I ordered the glass was very helpful and the item arrived quickly and was just what I was hoping for.
Many thanks, Pete Heydon
December 11th 2012
I was very pleased with the tankard, the engraving was great and our logos were spot on. The quick service we received was excellent. It made an excellent retirement gift our colleague was really pleased.
December 2nd 2012
received my picture frame..its beautifully made & came securely wrapped..very pleased with this lovely frame and will definately use this website again..excellent service..many thanks
October 22nd 2012
Hi I just wanted to say that all the items I ordered on Wednesday have arrived today (Friday). I am very impressed with them all and very pleased with your superfast service. Thank you, I will happily recommend you to anyone. Thank you.
October 19th 2012
I recently ordered a personalize wooden photo frame for my nephews birthday. The frame, wood & engraving far exceeded my expectations, I WILL be a repeat customer & highly recommend. Superfast delivery too.
October 19th 2012
Hi just would like to say what a fantastic service, also what a fast delivery service, The gift was fantastic I'm so pleased with the champagne flutes they look beautiful. Thankyou again Sarah :-)))))))))))))))))
September 30th 2012
I received my items today and I just wanted to say what wonderful service I received and how pleased I am with my purchased, I will definitely recommend you and purchase from you in the future.
September 25th 2012
Thank you so much for your prompt delivery, the picture frame arrived today and it is perfect. Cheers
September 14th 2012
Hello, I've just received my personalised vase from you. I love it! I wish it was a gift for me! So please with the item, and amazed at the speed of delivery. I have already recommended you to a friend and will no doubt use you again in future. Thank you!!
September 13th 2012
The silver pen in the personalised gift box is superb and every better than I was expecting I think the person i am giving it to will be very pleased with there gift I'm well pleased with the purchase and the service thank you very much.
September 10th 2012
Fantastic service. received the glasses within 24 hours. Couldn't believe how easy it was to order, and how quickly they arrived. Delighted.
September 9th 2012
Thank you so much for such a speedy delivery of my order. I just could not believe how quickly it arrived. I placed the order in the afternoon of 6th july and received it at 7.15am the next morning. I didnt tick for next day delivery, and understood it would take approx. 2 days to arrive. I am amazed at the brilliant service you give your customers and will certainly continuing ordering from you.
Thank you once again, and my very best wishes to all at Keep It Personal
8th July 2012
I received my 3 personalised photo frames today and absolutely love them. They are perfect! I am so impressed with how quickly they arrived..
I can not thank you enough.
6th July 2012
Just want to thankyou for such brilliant service,had the compact mirror sent straight to my friend and she loves it, will be ordering from you again soon best service ever thankyou so much marie.
4th July 2012
A quick line to thank you for your exceptional service. I received my jewellery box today and am really pleased with it,the engraving is spot on!
27th June 2012
Very efficient service, value for money and the product reached me in excellent time and appearance for me to give it as a birthday present.
27th June 2012
Tracey, Just a quick note to say that the glasses arrived yesterday!
Thanks so much for you guys turning this around so quickly, brilliant service, one that I will gladly recommend.
Dan And Vicki
27th June 2012
I have just received the wallet we ordered with you. It's lovely! Your pictures really don't do it justice. Thank you so much for the speedy delivery too!
12th June 2012
Thanks for my item! Is just what I wanted and I received only 2 days after purchase! I would definitely recommend to buy the presentation box with the wine glass - it makes my present look really special!
23rd May 2012
Gift now received ( a few days ago).Thank you for such prompt service and quality item. Will be sure to recommend you to friends and will use you again in the future. Thanks again, very impressed.
19th May 2012
Hi Keep it personal.
I have been meaning to email you in relation to the engraved champange flutes I ordered from you.
My husband and I wanted to thank you very much for the expertly exgraved glasses, just how I imagined and the speed of your service and delivery. They looked stunning on on wedding day and were admired by our guests.
Thank you again.
10th May 2012
Thank you very much to the team. We received our pint tankards, engraved with exactly what we wanted, with a superb detail and delivered in such a timely and safe fashion. Impressed with all our our contact with you, our grooms men will be pleased with their presents at our wedding. Thank you for all your help. Tom and Tonia
19th April 2012
Just a quick note to say how impressed i have been with your service. I have never used you before and was a little worried if it would arrive in one piece and also the quality. I ordered at lunchtime and within 3hrs i had an email to say that it had been dispatched. It arrived the Next Day all packaged properly with lots of bubble wrap. The quality and service recieved is beyond my expectations and will have no hesitation in recommending you. Word of mouth is the best and most trusted form of gaining new and repeat business and no matter how big you grow as a company, please stick to the hard work, excellent service and quality products you have. I simply cannot fault my first and will certainly not be the last purchase from you. Thanks
19th April 2012
I just wanted to say THANK YOU ! I am so amazed that I ordered at 8.27pm Sunday and it arrived at 9.30 am Tuesday with engraving !!!! Thank you again.
17th April 2012
I just wanted to say thank you for such a prompt services and a great product. I ordered literally at 2.30pm and delivered it was my engraved personalised present the next day. Very impressed!
Again, many thanks,
10th April 2012
Firstly, I must say I never normally send feedback so this is a first!!
I just wanted to thank you so much for the engraved wine glasses that I ordered yesterday. They are absolutely beautiful and I could not be more pleased with the item. Also, I have to say that your service has been second to none - I received a phone call to double check the engraving that I wanted and they arrived first thing this morning after ordering them yesterday afternoon!
I cannot wait to give them to my dad for his birthday - I am sure he will love them as much as I do!
Thanks again, I will definitely be recommending you and using your service again in the future.
March 9th 2012
Hi, Just letting you know, the package arrived "safe & well" today, looks great.
Many thanks for your speedy delivery.
February 15 2012
Thank you so much! I have just received my order and am over the moon at the quality! I will be recommending your company and will use you again!
February 14 2012
Hello Andy, Tracey
Thank you for the wonderful service, the logo,s you engraved made a lovely gift special.
Tommy Weir 4th January 2012
I just wanted to say a big THANK YOU for the 2 frames I ordered! One arrived yesterday and the other today and they are absolutely perfect. They are going to make lovely Christmas Gifts.
4th January 2012
Would just like to say thank you for the incredible service. I ordered a personalised pen and gift box yesterday, and it arrived today. The quality is amazing and better than I expected for such a good price!! I am sure my fiance, who I ordered this item for as a christmas present, will absolutely love it.
Maria 2nd December 2011
I received my order today ;) Thank you for your excellent cooperation. Please also give a huge thank you to the person responsible for making my cake topper, honestly I could not have imagined it more perfect! We are both extremely happy and will be proud to honour it as our central wedding cake masterpiece.
I will be sure to recommend your company to others in the future.
Thank you so much xxx
Kindest regards Joanne
4th September 2011
I just wanted to thank you and your team for such a fantastic service, I ordered 2 Christening photo frames (number 29278)on Thursday night, and was worried about them getting here on time for next week end, I shouldn't have worried at all as they both arrived this morning, and they are just beautiful, they were packaged fantastically, and the gifts are just amazing, I used your company in July this year too, and my cousin loved his personalised tankard, and I know the parents of the babies for our 2 christenings are going to be over the moon, I just wanted to let you know I will be back with more orders in before Christmas, you have a wonderful company, just wanted to let you know, thanks again
Hi there - I just wanted to drop you a quick line to add another testimonial to your impressive list.
I came across you company when looking for corporate gifts and used you initially for price. But on receipt of the engraved clocks I was equally impressed with the quality and speed of delivery. So much so that I was asked to order more of the same.
I have since placed an order (at short notice) for personal anniversay and birthday gifts, and they arrived with the same quality, speed and competetive price. I have now placed a further order as your range seems to offer something for every occasion. No need to trawl around the shops any more, I can do it all from the comfort of my own home! Even better, I can use my PayPal account (accumulated from Ebay sales) so it doesn't even feel like real money.
Don't change a thing, keep up the good work,
26th July 2011
Dear Tracey & Andy
Thank you so much for all your help and excellent service. I received the gifts that we will be handing out to our parents and maid of honour at our wedding and they are absolutely beautiful. Andy, thank you for engraving my special verse onto the glass keepsake for my maid of honour, it's stunning, the silver engraved picture frames are gorgeous and the personalised cuff-links and gift box are beautiful.
Thank you again, I shall certainly recommend you to everyone I know!
Regards from a very happy bride to be - Sue
9th June 2011
Thank you very much for the replacement glass which arrived today (very quick delivery!).
This time it is excellent. The wording on my glass was unusual, but I bet you get some very strange ones to do!
Best wishes and thanks again,
2nd June 2011
Thank you so much, I have received the engraved frames today, so very promptly and have them in good time for the christening next week, despite the blip in my original order(**we contacted Joan regarding the engraving**). I did open one of the engraved frames just to check that it was okay. Must say I am highly delighted with the result and will know which site to visit on any future occasions that warrant personalised gifts.
26th May 2011
Just to say thank you so much for the cake topper. It was so lovely and just perfect - we had a great day and everyone admired it and it will be such a nice keepsake from our wedding.
27th April 2011
I cannot believe how quickly you dealt with my order. You kept me informed by e-mail thoughout. I have never had service like this before . A big thank you to you all.
26th April 2011
I received the glass today and I just wanted to say thank you for a job very well done!
Your customer service is great and the final product is of an excellent standard the prompt making and delivery of the product.
I will definately recommend your services to friends and family.
Thank you once again!
18th January 2011
Thought I'd send through a brief thank you for your rapid service.
The parcel arrived just in time for me to present to my colleague who liked the engraved glass very much
17th December 2010
Hello, I would like to say thanks you for my recent order. Communication from start to finish has been outstanding. As well as a very speedy delivery for a big order during the very challenging weather.
I will most certainly be using you again.
The only thing i would say is...you asked me to leave feedback however it is not obvious where to leave it. It would be easier to have a section on the home page which takes you directly to a feedback page. potential customers can look at your great reviews and exsisting customers can easily see where to praise. Just an idea but great service all the same.
8th December 2010
Just wanted to advise that my gifts arrived safely and I am so pleased with them! They are exactly what I wanted! I will definately use your service again and have already recommended you to a few friends.
25th November 2010
Hi. I have just received the silver Noahs Ark money box inscribed with my granddaughter's birth details. Delighted. Good service. Thank you.
22nd November 2010
Just wanted to thank you as I have received my items on time for our son's wedding tomorrow and they are extremely nice will use your company again.
5th November 2010
Wow, what service!! I got home yesterday to find your parcel. Excellent product, wonderful service and a man with learning disabilities delighted with recognition of his long employment. He has something special to show for all his hard work & YOU made it happen.
Thank you so much.
22nd September 2010
Many thanks for your quick response and your excellent customer service. The replacement spoon arrived today and I am very pleased.
11th September 2010
Tracey just a few words about your product. I was delighted with my tankard the inscription was perfect and the quality for the price was superb
I will order from you in the future and will recomend you to friends and family,and I will take a look at all your products
Just sending you an email to confirm how please I am with your service. I only ordered my item yesterday and it has arrived today, and the engraving is beautiful.
Thank you for your excellent service 2010
Hi,would just like to thank you for my products that I recieved today I am very happy with them and was worried with the delivery as I order glass products and was worried they would get damaged or broken in the delivery stages. However they were not as they were well wrapped in bubble wrap which kept them safe, so thank you. Will be ordering again soon hopefully.
27th August 2010
Just to say our order has arrived and we are very pleased with it - it will make a lovely memento. Thank you for your prompt attention.
27th August 2010
The topper was excellent and a lot of people in attendance at our wedding commented on how great it was.
PS. the model of me is now my Facebook profile picture!
25th August 2010
Thank you so much. Both items arrived this morning. They are high quality and the engraving is beautiful. Great items, great price, great service.
Order received first thing this morning. Thanks very much for the speedy service and for the great items.
August 4th 2010
Just to let you know that the Decanter arrived this morning. Excellent quality, excellent service. Very impressed all round.
August 4th 2010
This is just to let you know that the money box arrived here just before 8.45 this morning! Thank you so much for doing it so quickly.
I am very please with the noahs ark, and I know that my grandson will be too.
Many thanks Andy
I recieved the item today. Thank you so much for you're quick and quality service!
Hi Received yesterday thank you so much, again another beautiful item!
Many Thanks Emily July 16th 2010
Just arrived, it looks fantastic! Thanks so much, superb product and great service.
John CW July 15th 2010
Just letting you know that I received today my purchase. Thank you very much. I am very happy with my little sterling silver gifts, excellent communication and prompt delivery.
Definitely will have business with your company again and recommend you to my friends.
Regards Tatiana July 7th 2010
Thankyou for the tankards, they arrived yesterday and are perfect! We were all impressed.
I was also looking to get a couple of "medals" engraved, but couldnt see any on your website. Is there any chance you could produce something which is roughly in the form of a medal with the logo and a short engraving? If not then no worries.
Steven July 7th 2010
We have just received our WEDDING TOPPER today by post and are BOTH TOTALLY DELIGHTED with it. The detail is amazing from my dress, to the colour of Pete's waist coat and of course the scarf. I wasn't sure what style of bouquet to have, but I'm now going to match it to the one on the figure.
Originally I hadn't told Peter about it but he was in when it was delivered and signed for it - so couldn't wait to open it. PLEASE pass on our thanks to the designer as loving care must have crafted the topper. I will have no hesitation in recommending your services.
I'll send a photo when its on the cake - in September.
Many many thanks again.
Cathy McErlane & Peter Broome
Just a quick note to say thanks.
We handed out the tankards on Sunday and they went down very well, and it looks like the football club will order some in the near future for gifts.
May 19th 2010
I couldn't believe it! Placed my order for a personalised Bible at around 8pm on 11 May 10 and it arrived at about 11am today, 13 May 10 all beautifully engraved as requested. And it was just using Royal Mail 1st class post.
Well done to all at Keep It Personal!
Dear Tracy,I have just bought a silver tooth box for my god son's christening present from your company. I am writing to tell you how delighted I am! The box is beautiful with the personalised name and date. The service was brilliant, next day delivery and free too! Thank you very much for your help and such a lovely item and great service.
Thanks for your prompt delivery!
May 13th 2010
I just wanted to email you to let you know I received the candle this morning and it is lovely thank you. I was very surprised with your quick turnaround and I will definietly recommend your company and use your company again.Fantastic service, and quality of service was brilliant.
May 7th 2010
Hi Tracy, Thank you very much for the tankards, they are perfect. They did arrive not long after I emailed. All your help has been much appreciated.
Thank you so much for the excellent service I have received from keep it personal . I am extremely impressed by the quality of the sterling silver bible the perfect gift for my niece's baptism.
Loved the cutlery, and the extra fab quick service was brill !!!
Would recommend you highly
Thanks very much
Yesterday I received the replacement cup - it's lovely.
My son and daughter-in-law were very pleased.
Thank you so much - it's service like this that makes you buy from a company.
Thank you very much the children loved their presents.
Thank you so much for the Christening Bible, received this morning, beautifully engraved,so very pleased. I am sure it will be a lovely keepsake for our new Grandaughter, we will be taking it with us to Finland on Boxing Day for her Christening on the 27th. Once again many thanks for such a quick and efficient service. Merry Christmas and A very Happy New Year.
Hello just like to say i have received the engraved cufflinks and case they was really lovely and was a lovely idea for a special gift and they arrived in good service and on time very pleased with the service thank you.
I just wanted to let you know that the two jewellery boxes arrived today and they look great! Thank you very much! I will also get on the case and organise the cufflinks I just need to get the initials from each of our Ushers.
Many thanks and have a lovely weekend.
With kind regards
Just wanted to let you know that i received my cufflinks this morning and am delighted. I wasn't expecting to get them the next day so it was a lovely surprise when i did, especially as i'm getting married in a couple of weeks and my stress levels are getting higher! Its the third time i've used your company and would have no hesitation in using it again and recommending you to my friends. An excellent service.
13th October 2009
Thank you so much for the engraved photo frame, it's beautiful, and such
efficient service, I will definitely be visiting you again and recommending
you to my friends.
26th September 2009
Very pleased to let you know that we have received the Bible today which is
a phenomenal service, ordered yesterday received today with it engraved.
Ordered and delivered within 24 Hours, can't beat that! The Bible looks
stunning, it will be something for our Grandson to treasure through his
Thank you so much for your fantastic service.
Terry ( T.B.Twomlow)"
28th August 2009
"I received the personalised compact mirror yesterday as promised. Many Thanks once again it is really lovely!"
18th August 2009
I have just received the engraved plane money box that I ordered yesterday. I am very pleased with it, it is very sweet and I appreciate the very fast delivery especially as it has been engraved. Thank you for all of your help."
6th August 2009
"I have received the pirate ship money box today. I want to thank you for the quick service you provided and I am very pleased with the engraving.
Thanks again for all your help."
24th July 2009
"I received the personalised wine glass and its perfect, thank you for excellent communication and very fast delivery."
21st July 2009
"Great purchase and very quick delivery too!! Im sure my little nephew will love this beautifully engraved personalised noahs ark money box".