About Us

Delivery Guide

We have a high reputation for fast delivery and send all orders within 1-2 working days direct from our manufacturing facility in Bristol. All UK deliveries are sent with tracking information to allow you to track from the day the item is posted to the front door. We offer a next day delivery service with same day despatch just order by 2.30pm Monday-Friday.

If you live within the Bristol area you can collect your parcel from us the next working day. Our office is open from 7.30am - 4.30pm Monday til Friday.

Keep It Personal LTD
Unit 8 Oak Lane
Fishponds Trading Estate
Fishponds
Bristol
BS5 7UY
0117 3637920

DELIVERY OPTION HOW LONG DOES IT TAKE? HOW MUCH DOES IT COST?
99p TRACKED
DELIVERY
Despatched within 2 working days then up to 2 days delivery. Estimated 4 working days.
Online Tracking With SMS Text And Email

99p delivery for all orders over £29!
*UK Mainland Only.
TRACKED
ROYAL MAIL24
Despatched within 2 working days. Royal Mail aim to deliver the next day excluding Sundays.
Online Tracking With SMS Text And Email

£4.49 for the entire order.
TRACKED
ROYAL MAIL48
Despatched within 2 working days then up to 2 days delivery. Estimated 4 working days.
Online Tracking With SMS Text And Email



£3.49 for the entire order.
Same Day Despatch
TRACKED ROYAL MAIL24
Order before 2.30pm Monday-Friday for next day delivery
using Royal Mail 24. This Guarantees same day despatch with a high probability of next day delivery *except Sundays.
Online Tracking With SMS Text And Email
£6.99 for the entire order.
DPD NEXT WORKING DAY DELIVERY Order before 2.30pm Monday-Friday for guaranteed next working day delivery. Providing you leave your mobile number you will receive an SMS or email stating your one hour delivery slot.If the delivery date is not convenient, you can use dpd online options to change the date, deliver to a neighbour or leave at a local collection point if one is available. Signature Required. DPD do not deliver to Scottish Highlands And Islands, However we will send the item by Royal Mail Special Delivery instead for next day delivery./td> £7.99 for the entire order.
DPD SATURDAY DELIVERY Order before 2.30pm Friday for guaranteed Saturday delivery. Providing you leave your mobile number you will receive an SMS or email stating your one hour delivery slot.If the delivery date is not convenient, you can use dpd online options to change the date, deliver to a neighbour or leave at a local collection point if one is available. Signature Required. DPD do not deliver to Scottish Highlands And Islands. £9.99 for the entire order.
EUROPE & Ireland Ireland 4 working days by DPD Airmail. 5-7 days delivery to Western Europe. £9.99

Fast, Reliable, Swift Delivery

We ensure your package is safely and reliably delivered to your door as soon as possible. Our dispatch time from placing the order is just 1-2 days or sooner. Our company is known for it's fast dispatch time and delivery time, even though the item is personalised we have plenty of capacity to ensure swift dispatch even at our busiest times such as Christmas.

FAST TRACK Order Service

If you need a gift in a hurry we can dispatch the item the very same day if ordered before 2pm. We have two delivery options, Royal Mail 24 with an estimated delivery time of just 1 day (please note this is not a guaranteed delivery service) and a guaranteed delivery service by Royal Mail Special delivery or DPD 24 Hour Courier which is 100% guaranteed to arrive the next working day - choose the latter option to ensure next day delivery.

European Delivery

We ship to all destinations in Europe however there is weight limit of 2KG so if you have a large order please contact us on 0117 3637920 for a quote before placing your order.

Returns & Refunds Policy

If you are not completely happy with your purchase please contact us within 14 days and we will look into your query immediately. If the item is damaged in transit or we have made an error with the order we will send a replacement straight away. Please email photograph's of the damage including the packaging to the email address stated on the packing slip and we will prioritise the replacement of your order within 1 business day.

Please ensure that all personalisation is correct before submitting the order as we cannot replace or refund orders which are incorrect.

Once the order is placed and the item has been processed for engraving you will be committed to the order and will not be able to return the item due to the customised nature of the products we offer since they cannot be resold.

You may contact us by the following methods

  • Phone: 0117 363 7920
  • Email: (please see the email address printed on your packing slip received with the order and quote your order reference number as instructed on slip)