About Us

Delivery Guide

Service Update - We are still trading as normal through this difficult time, however, there are some delays at Royal Mail in certain areas so your order may take a little longer than usual. We currently have estimated times on the delivery page within the checkout process.

Royal Mail Update:

"Deliveries and collections should take place throughout the UK today. However, despite our best endeavours, some areas of the country will likely experience some level of disruption due to Coronavirus-related absences at local mail centres and/or delivery offices. We’re sorry about this. Every item of mail is important to us, so we’re working hard to keep any delays to a minimum. Thank you for your patience and understanding in these unprecedented times."

To view the latest updates from Royal Mail please follow this link:

Royal Mail Service Update Page

Sending A Gift Directly To The Recipient?

You can change the delivery address during the checkout process. We do not include any pricing information on packing slips.

ROYAL Mail Tracked 24 SMS and email tracking.
Estimated delivery between 16-04-2021 and 17-04-2021

Royal Mail Tracked 48 SMS and email tracking.
Estimated delivery between 17-04-2021 and 19-04-2021

Priority Despatch - Royal Mail Tracked 24 Delivered within 1-2 days. SMS and email tracking.
Aims to deliver the next day(excludes Sunday delivery)
Estimated delivery between 15-04-2021 and 16-04-2021

DPD Delivery Guaranteed Next Day Delivery(excludes Weekend delivery). SMS and email tracking.
Delivery on 15-04-2021

DPD Saturday Delivery Guaranteed Saturday Delivery. SMS and email tracking. A signature is required. Order anytime before 2.30pm Friday for Saturday delivery.
Delivery on 17-04-2021

Ireland All deliveries to Ireland are sent by Royal Mail and are fully tracked.

Click here for custom duty and VAT information

Estimated delivery between 19-04-2021 and 20-04-2021
£12.99 Ireland
International Airmail All deliveries are sent fully tracked using Royal Mail
Estimated delivery between 23-04-2021 and 26-04-2021
£16.99 up to 2KG

International & European Delivery

We ship to all destinations in Europe, Australia and USA however there is weight limit of 2KG so if you have a large order please contact us on 0117 3637920 for a quote before placing your order.

Returns & Refunds Policy

If you are not completely happy with your purchase please contact us within 14 days and we will look into your query immediately. If the item is damaged in transit or we have made an error with the order we will send a replacement straight away. Please email photograph's of the damage including the packaging to the email address stated on the packing slip and we will prioritise the replacement of your order within 1 business day.

Please ensure that all personalisation is correct before submitting the order as we cannot replace or refund incorrect orders.

Once the order is placed and the item has been processed for engraving you will be committed to the order and will not be able to return the item due to the customised nature of the products we offer since they cannot be resold.

You may contact us by the following methods

  • Phone: 0117 363 7920
  • Email: (please see the email address printed on your packing slip received with the order and quote your order reference number as instructed on slip)