About Us

Delivery Guide

To view the latest updates from Royal Mail please follow this link:

Sending A Gift Directly To The Recipient?

You can change the delivery address during the checkout process. We do not include any pricing information on packing slips.

ROYAL Mail Tracked 24 Delivered within 2-3 days (excluding Sundays and public holidays). SMS and email tracking.
Estimated delivery between 24-05-2022 and 25-05-2022

£4.99 for the entire order.
Royal Mail Tracked 48 Delivered within 3-5 days (excluding Sundays and public holidays). SMS and email tracking.
Estimated delivery between 25-05-2022 and 26-05-2022

£3.99 for the entire order.
Same Day Despatch - Royal Mail Tracked 24 97% of orders are delivered by Royal Mail the next day* - excluding Sundays and public holidays. You will be provided with a tracking number via email, so you can check the progress of your order.

Orders need to be placed before 2.30 pm Monday - Friday for same-day dispatch. A signature is not required and the parcel may be left with a neighbour if the items are too large for the letterbox and you are unavailable to take delivery.

*If you require a guaranteed delivery service please choose DPD delivery on checkout. This service occasionally takes 2 days.
Aims to deliver the next day(excludes Sunday delivery)
Estimated delivery between 24-05-2022 and 25-05-2022

£6.99 for the entire order.
DPD Delivery Guaranteed Next Day Delivery(excludes Weekend delivery). SMS and email tracking.
Delivery on 24-05-2022

£7.99 for the entire order.
DPD Saturday Delivery Guaranteed Saturday Delivery. SMS and email tracking. A signature is required. Order anytime before 2.30pm Friday for Saturday delivery.
Delivery on 28-05-2022

£12.99 for the entire order.
EUROPE & Ireland Ireland 5 working days by DPD Airmail. 5-7 days delivery to Western Europe. All deliveries to Ireland are sent by DPD and are fully tracked.
Estimated delivery between 26-05-2022 and 27-05-2022
Please note tariffs may apply - follow this link for more details: Buying goods from outside the European Union (EU) including the UK
£12.99 for the entire order.
International Airmail 5-7 working days by Tracked Royal Mail Airmail available in USA and Australia Only. All deliveries are sent fully tracked.
Estimated delivery between 01-06-2022 and 06-06-2022
£16.99 up to 2KG

International & European Delivery

We ship to all destinations in Europe, Australia and USA however there is weight limit of 2KG so if you have a large order please contact us on 0117 3637920 for a quote before placing your order.

Returns & Refunds Policy

If you are not completely happy with your purchase please contact us within 14 days and we will look into your query immediately. If the item is damaged in transit or we have made an error with the order we will send a replacement straight away. Please email photographs of the damage including the packaging to the email address stated on the packing slip and we will prioritise the replacement of your order within 1 business day.

Please ensure that all personalisation is correct before submitting the order as we cannot replace or refund incorrect orders.

Once the order is placed and the item has been processed for engraving you will be committed to the order and will not be able to return the item due to the customised nature of the products we offer since they cannot be resold.

You may contact us by the following methods

  • Phone: 0117 363 7920
  • Email: (please see the email address printed on your packing slip received with the order and quote your order reference number as instructed on slip)