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Laser engraving

Crafting Personalised Gifts Since 2008

Award-Winning Service & Feefo Platinum Trusted

Our skilled team combines traditional craftsmanship with the latest engraving technology to bring your unique ideas to life. We are proud of our five consecutive "Platinum Trusted" years delivering outstanding customer service.

Personalised Gifts Since 2008

Award-Winning Customer Service

Our skilled team combines traditional craftsmanship with the latest engraving and printing technology to bring your unique ideas to life.

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Frequently Asked Questions

Why order from Keep It Personal?

We are a small family run personalised gifts company, running since 2008 that is proud to offer a fast, friendly and quality service on all of our personalised gifts. We are extremely helpful with bespoke orders and taking your ideas and transforming them into suitable personalised gifts for any special occasion.

How long does it take to receive my personalised gift?

We offer an extremely fast turnaround on all personalised gifts, often dispatching on the same day. All of our delivery options are fully tracked and we even provide delivery estimates on checkout.

Do you offer click and collect?

We now offer a free collection service for all orders within our Bristol office and the surrounding areas. Orders within the Bristol, Bath, Newport, Cardiff and Gloucester areas will be offered a free collection option at checkout. We often will have these ready for you within 1 working day, perfect for those in a hurry.

Can I preview my personalised gift?

Yes, we offer a live preview service on almost all of our personalised gifts.

Just input your recipient's name, message or your chosen photo and our live preview will update. This is perfect for checking spelling, grammar and photo positioning.

You will also be able to view your preview before confirming it adding to the cart.

What happens if I have made a mistake with my order?

The good news is, you can edit your personalisation even after your order has been placed. As long as we haven't processed your order further, you can go to your account page and edit your personalisation.

If you need further assistance please contact us.

What do I do if I have an issue with my order?

In the unfortunate case there is an issue with your order, our award winning customer service team are always happy to help with your order.

For return information visit our returns page.

Whether you have an item that has been lost, arrived damaged or something isn't quite right, just contact our support team we will be happy to rectify it.

You can email us at [email protected], call us on 0117 3637920 or use our live chat for further assistance.

Do you offer gift wrapping on your gifts?

We offer a selection of luxury gift bags and boxes that are widely popular with our customers. These stunning gift bags are perfect to use when sending straight to your recipient to take the gift opening experience to the next level.

Can I send my gift directly to the recipient?

Yes we can send directly to your loved ones, just simply input their address into the delivery address field.

We will not send any pricing information along with your order so your personalised gift will remain a surprise to your recipient.

Do you support large orders?

Yes, we are well known at being able to fulfil large bespoke orders at an extremely fast rate. Whether it is a standard personalised gift or a corporate gift that needs a logo we are always happy to help. We can provide mock ups, logo recreation and assist you along the way to ensuring your bespoke order is just how you need it.

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Tracked Delivery

Thanks to the range of delivery options we offer, we are confident you will find the one that meets your needs. We aim to despatch every order within 1-2 working days during busy holiday periods.

All of our delivery options are sent tracked so you know exactly where the parcel is at any time. We also offer constant updates via email stating when the order has been received, engraved and sent for delivery.

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Glass Engraving

We specialise in glass engraving and have a wide selection of wine, whisky, personalised gin glasses and pint glasses, all of which can be engraved with text and or logos.

We offer a wide range of quality-tested products suitable for birthdays, weddings, anniversaries and many more special occasions. We consistently carry out market research to source new product lines, examine industry trends and collect customer feedback for analysis.

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Custom Logo Service And Corporate Orders

We offer a low-cost company logo engraving service. If you have an existing logo we can convert this to a format that can be engraved and are also able to redraw logos that are not usually suitable for engraving.

Bespoke designs can be engraved on a variety of materials and products including glass, metal hip flasks and wooden photo frames.