We are only too happy to receive your questions or queries and aim to reply to them within two hours. Customer Support is available Monday to Friday 8 am till 4.30 pm by online chat, email and telephone.

My Order

Where Is My Order?
We regularly update our customers with emails stating the progress of the order when it has been received, engraved and despatched. You will receive an email and text from Royal Mail or DPD with your tracking information.

To track the initial stages of your order please click the following link:

My Account

If you checked out using a guest account please follow this link and reset your password, this will send you a password which you can use to check the current order status.

Check My Order
I Have Forgotten My Password, Can I Reset It?
If you have forgotten your password click here
Covid-19 Update
Our engraving team and back-office are working as quickly and safely as possible and are currently meeting our 1-2 day lead-times. We offer a next day delivery service for those who have left buying a gift until the last minute.
Where Is Your Company Based - Can I Collect The Order?
To protect our staff during the pandemic, we are currently not accepting local collection orders. This popular service will resume once the current crisis is over.

Registered UK Business Address:

Keep It Personal LTD
Unit 8 Oak Lane
Fishponds Trading Estate
Fishponds
Bristol
BS5 7UY

Can I Deliver The Order Directly To The Recipient?
Yes, if this is your first order just ensure the delivery address is different from the billing address when using the registration form.

If you are a repeat customer, please login and place the order as usual and there is an option to change the delivery address during the checkout process.

Please note: We do not enclose any pricing information within the order.
I Did Not Receive A Confirmation Email Of My Order?
Many of the free email clients such as MSN, Hotmail and Google tend to put order confirmation emails into junk, spam and promotions. You will need to check these folders for the email. If the email is not present you may have entered the incorrect email when placing the order. Try logging into your account to check the status of the order.
Can I Speak To A Customer Service Representative About An Order?
If you need to speak to a customer representative please call us on 0117 363 7920 between 8 am and 3.30 pm.
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