About Us

Keepitpersonal.co.uk was established in 2008 by myself Andrew Smith and partner Tracey Smith and began with humble beginnings with just a few hundred pounds, lots of ideas and an engraving machine.

We are now an established company based in Bristol with over 7500 square feet of warehouse space and beautifully modern offices, 21 dedicated staff and graphic designers and the best engraving machines on the market.

We are passionate about customer service and we proudly show only independent reviews on our website - whether it's a raving positive review or a very uncommon negative review we like to be open and honest about our company; after all, we would not be here without our customers support and would still be engraving in our garage!

We have a huge number of positive reviews all independently verified through several sources including "Feefo" a global brand dedicated in providing trustworthy honest reviews. We have been awarded "Gold Status" for three years running which is only given to a handful of companies who provide consistently outstanding service with over 98% positive reviews within a 12 month period.

What You Can Expect From Us

Exceptional Customer Service

We are available between the hours of 9 am and 5pm by telephone 0117 3637920, by email myorder at keepitpersonal.co.uk and you can even pop in by prior appointment and speak to me or one of our advisers about our services and products.

Fast Delivery

We aim to despatch every single item within 1-2 working days, usually items are despatched within 24 hours of ordering and sometimes even within minutes of customers placing the order so don't be surprised if your item arrives the day after purchase even with standard 1st class delivery.

Guaranteed Next Day Delivery

We offer a very next day delivery service to UK customers which includes Saturday delivery by Royal Mail. We guarantee that orders will arrive by 5:30 pm the following day where this service has been selected. In the extremely unlikely event that the courier does not attempt delivery, we will refund the additional postage paid.

Quality Products

All of our products are of good quality and usually receive 5-star reviews - every single review has been made by a genuine customer that has previously placed an order with us so you can base your opinion on experiences from others. Once you place the order you will also have the chance to leave a review within approximately 10 days of making your purchase, we will show the positives and any negatives.

Professional Engraving

You can be assured that the items you purchase will be engraved to a very high standard, nicely spaced out, legible and accurate. If we feel that there may be an issue with the engraving for example perhaps a logo that isn't quite up to scratch we won't just engrave it, we will contact you for another image.

We hope that you shop with us, you will not be disappointed, we value each and every one of our customers and if you need to speak to someone for advice about a purchase or received an item which doesn't meet your high standards just contact us and we will be more than happy to help. If you've taken the time to read our story - you'll be delighted to know that we have a special discount code of 15% off following this link.

Kindest Regards,
Andy Smith
Director of Keep It Personal Co. UK

VAT Registration Number: 972181609

Company Number: 07328617

Registered Business Address:

Keep It Personal Ltd.
Fishponds Trading Estate
8 Oak Lane
Bristol BS5 7UY
United Kingdom.