
About Us
Keepitpersonal.co.uk is an established family run business created in 2008 by husband and wife team Andrew Smith and Tracey Smith. From humble beginnings and just a few hundred pounds, lots of ideas and an engraving machine they managed to build an established personalised gift business based in Bristol, UK.
Our gifts have appeared on TV shows such as GMTV, Richard Osmans House Of Games and The Crystal Maze.
We are now an established company based in Bristol with a large warehouse space and beautifully modern offices. We have 21 dedicated staff and the best engraving machines on the market.
Our goal was to provide a high quality online one stop shop for customers seeking a gift with a more personal touch.
We are passionate about customer service and we proudly show only independent reviews on our website - whether it's a raving positive review or a very uncommon negative review we like to be open and honest about our company; after all, we would not be here without our customers support and would still be engraving in our garage!
We have over 50,000 positive reviews all independently verified through several sources including Feefo, Google Reviews and Trustpilot. We have been awarded Platinum status for 3 years running which is only given to a handful of companies who provide consistently outstanding service with over 98% positive reviews within a 12 month period.

Exceptional Customer Service
We are available between the hours of 8 am and 3.30pm by telephone 0117 3637920, by email myorder at keepitpersonal.co.uk and you can even pop in by prior appointment and speak to me or one of our advisers about our services and products.
Guaranteed Next Day Delivery
We offer a very next day delivery service to UK customers which includes Saturday delivery by Royal Mail. We guarantee that orders will arrive by 5:30 pm the following day where this service has been selected. In the extremely unlikely event that the courier does not attempt delivery, we will refund the additional postage paid.
Fast Delivery
We aim to despatch every single item within 1-2 working days, usually items are despatched within 24 hours of ordering and sometimes even within minutes of customers placing the order so don't be surprised if your item arrives the day after purchase even with standard 1st class delivery.
Quality Products
All of our products are of good quality and usually receive 5-star reviews - every single review has been made by a genuine customer that has previously placed an order with us so you can base your opinion on experiences from others. Once you place the order you will also have the chance to leave a review within approximately 10 days of making your purchase, we will show the positives and any negatives.
Professional Engraving
You can be assured that the items you purchase will be engraved to a very high standard, nicely spaced out, legible and accurate. If we feel that there may be an issue with the engraving for example perhaps a logo that isn't quite up to scratch we won't just engrave it, we will contact you for another image.
We hope that you shop with us, you will not be disappointed, we value each and every one of our customers and if you need to speak to someone for advice about a purchase or received an item which doesn't meet your high standards just contact us and we will be more than happy to help. If you've taken the time to read our story - you'll be delighted to know that we have a special 12% discount code included in this link.