I only require a short message, name or initials to be engraved, will the engraving be enlarged as it might look to small?
Frequently Asked Questions:
Are you still delivering for Christmas?
No, I'm afraid our last orders for Christmas delivery finished at 2pm 18th December. We are still accepting orders however any orders placed will be posted after the Royal Mail recommended delivery timescales with an estimated date of 28th/29th December.
Is the text automatically centralised?
Yes, we centralise the engraving by default, you do not need to format the text to be central within the text box, we will do this for you.
Yes, We will engrave short messages, initials and names larger to ensure that the engraving looks correct on the glass, for example a customer requires just 3 initials on a whisky tumbler, we will engrave the initials to fit the engraving area itself - we will always ensure the engraving looks visually appealing on the item.
I need the item delivered for tomorrow - Is this possible?
Yes, just choose "Same Day Despatch Royal Mail Tracked 24 Or DPD Guaranteed Delivery" on checkout before 2pm Friday.
If I am local can I come and collect?
Yes just place the order online, or give us a call and place the order on the day, we have an engrave whilst you wait service - just call us on 08445679607 to let us know when you are intending to visit us.
What courier service do you use for next day deliveries?
We use DPD for 99% of next day deliveries made in Mainland UK, they are a very reliable delivery company with tracking available online. For Highlands and Islands we use Royal Mail Special Delivery. This is a signed for service. You may also select our same day despatch service using Royal Mail24 Tracked option which has a high probability of arriving the next day and is fully tracked to your door with SMS text and email with details of tracking reference.
I wish to have a logo engraved on several different items - do I need to pay the setup fee for each item?
No, just upload the logo to just one item, for example if you are ordering a pint glass and whisky glass and require the logo on both items, just upload the logo with the pint glass this will ensure you are only charged once. During the checkout process there is an additional comments box, just state that you would like the logo engraved on both items including any other details you require.
I wish to engrave a logo on an item, how do I instruct you where to place the logo?
During the checkout process there is an additional comments box, just state any additional details here, for example "place the text below the logo" etc.
Is there any pricing on the invoices as I am sending it straight to the recipient?
No, we only include a packing slip showing the billing and delivery address, order number and the items ordered.
Is it possible for you to engrave a photograph?
No, we are unable to engrave photographs at this time.