Privacy Notice

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

Your telephone number will only be used to send parcel tracking information by SMS or if there is a problem with your order.

The type of information we will collect about you includes:

your name
your address
your email address
your telephone number
we never hold or store credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by email or telephone. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Secure Socket Layer (SSL) Certificate

Keepitpersonal.co.uk use the latest and most Secure Socket Layer (SSL) certificates available. SSL is used to protect data such as address and credit card information when being sent over the Internet. Geotrust provide 128 bit encryption on this site, you can verify the authenticity of this certificate by clicking the certificate provided below.

When entering your personal information you will notice that a padlock sign appears at the top (right hand side, next to the refresh icon). Or if you are using Internet explorer 4, 5 or 6 then the padlock sign appears in the bottom right corner of your Browser. The padlock sign indicates that the page is secured using this Geotrust SSL certificate and any information that is entered will be encrypted when sent to our server. You will also notice that the Web Address (URL) will change from HTTP:// to HTTPS://. This in conjunction with the padlock sign which also indicates that this website is using secure encryption technology to keep data safe and completely private.

Payment Methods

During the Checkout process you will be presented with three options of payment.

SagePay

Our primary Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

Worldpay(RBS):

Once you have selected Worldpay as a payment option you will be redirected to Worldpays secure payment server. Worldpay accepts the following payment debit/credit cards:

Worldpay are part of the Royal Bank of Scotland Group, for more information please take a look at WorldPay Royal Bank Of Scotlands Website

Paypal

You have the option of paying with a Paypal account or alternatively you can use Paypal to make a one of standard credit/debit card payment.

Cookies

What is a cookie and why it is used?

A cookie is a piece of information in the form of a very small text file which may be placed on an internet user's hard drive. It is generated by a web page server, which is basically the computer that operates a web site. We may place a cookie on a users machine so that the customer can add items to the shopping cart and place an order. Without this websites will not operate properly and will make it very difficult for the customer to place an order online. We cannot identify who the user is from the cookie, it is just used to track the session until the user leaves the website at which point the cookie will be removed.

For more information on cookies please visit: www.aboutcookies.org/Default.aspx?page=5

Google Marketing Cookies

Google Marketing cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are only placed on keepitpersonal.co.uk with our permission. They remember that you have visited our site and this information is shared with other organisations such as advertisers. These cookies are often linked to site functionality provided by the Google Display Network Only.

You can opt out of this network anytime by following this link:

www.networkadvertising.org